Privacy Policy

Effective Date: May 5, 2025
Last Updated: January 21, 2026

Welcome to Bali Water Sports (https://baliwatersports.com).
This website is owned and operated by Aurora FX Technology LLP.

We are committed to protecting your privacy and handling your personal data transparently and securely. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or interact with our website.

1. Information We Collect

We collect information to provide, operate, and improve our services.

A. Personal Data You Provide

When you interact with our Brand, Category, or Product pages, make a booking, or submit an inquiry, we may collect:

• Identity Data: Full name, gender, and date of birth (where required for safety or insurance)

• Contact Data: Email address and phone number (including WhatsApp)

• Transaction Data: Payment and billing details
  (Payments are processed securely by third-party providers; we do not store full credit card numbers)

• Communication Data: Information you provide via contact forms, email, WhatsApp, or live chat

B. Automated Data Collection (Cookies & Tracking)

We automatically collect certain technical and usage data, including:

• Technical Data: IP address, browser type, device information, operating system, and time zone

• Usage Data: Pages visited, session duration, navigation behavior, and referral sources

• Marketing Data: Interactions with Google Ads, Meta ads (if applicable), and embedded YouTube content

2. Use of Cookies

We use cookies and similar technologies to enhance functionality, analyze performance, and improve marketing effectiveness.

You may control or disable cookies through your browser settings. Some features may not function properly if cookies are disabled.

3. How We Use Your Data

We process personal data for the following purposes:

• Booking Management: To process reservations, payments, and confirmations

• Customer Support: To respond to inquiries and provide booking assistance

• Marketing Optimization: To show relevant activities, Brands, and experiences based on user behavior

• Security & Fraud Prevention: To protect against unauthorized transactions and abuse

• Legal Compliance: To meet regulatory, safety, and tax obligations

4. Legal Basis for Processing (EEA / UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your data under the following legal bases:

• Contractual Necessity: To fulfill bookings and provide services

• Consent: For marketing cookies, tracking technologies, and newsletters

• Legitimate Interest: To improve website performance, security, and user experience

• Legal Obligation: To comply with Indonesian tax, safety, and operational laws

5. Data Sharing & Third Parties

We do not sell your personal data.

We only share data with trusted third parties required to operate our services:

• Payment Processors: Stripe

• Analytics & Advertising: Google Analytics, Google Ads, Meta (if applicable)

• Video Hosting: YouTube (Google)

• Service Providers: Local activity operators required to fulfill your booking

All third parties are required to handle your data securely and lawfully.

6. International Data Transfers

As Bali Water Sports is operated by Aurora FX Technology LLP, your data may be processed outside your country of residence, including Indonesia and Singapore.

We ensure appropriate safeguards are in place, including encryption, secure servers, and contractual data protection agreements, in accordance with applicable data protection laws.

7. Data Retention & Security

Data Retention

• Personal data is retained only as long as necessary for legal, tax, billing, or operational purposes

• Transaction records are typically stored for 5–7 years in accordance with legal requirements

Data Security

• SSL (Secure Socket Layer) encryption is used for all data transmissions

• Access to personal data is strictly limited to authorized staff and partners

• Regular security reviews are conducted to prevent unauthorized access

8. Your Rights

Depending on your location (GDPR, CCPA, or similar laws), you may have the right to:

• Access the personal data we hold about you

• Correct inaccurate or incomplete information

• Request deletion of your data (“Right to be Forgotten”)

• Object to direct marketing or automated processing

To exercise these rights, contact us using the details below.

9. Contact Information

For questions regarding this Privacy Policy or your personal data, please contact:

Aurora FX Technology LLP
📧 Email: [email protected]
🌐 Website: https://baliwatersports.com